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Dont piss off the your sales person.
1. if you r nice i will bend over backwards to get you a deal
2. you piss me off by being a prick and you will find that there is a prick fee add to your sale.
So Please be nice to your sale guy cuz we can find many of was to screw you over.
J
PS yes i had a rough day, and yes i have no prob doing that if you r going to be asshole.
and no i dont see a dime of the money
So say what you want
(You know I'm wasting all my time)
You've gotta mean it when you say what you want
(You're only safe when you're alone)
And everybody's on your mind
Saying anything to get you by
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Hay Jay,
I know exactly what you are saying. As a travel agent you get some very nasty people. But they really do not know what power I have...
E.G. : You may be going to London, but you may find out when you are there that your bags have been sent to outer Mongolia...hehehe
" Unlimited universal power " or so to say.
But me would I ever do it... maybe... hehehe
Hope that you are feeling better Jay.
Have a great day.
Luvies ME
"And so the lion fell in love with the Lamb"
"What a stupid Lamb"
"What a sick, masochistic lion"
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Oh, you fly BA as well?
Hugs
N
I dream of boys with big bulges in their trousers,
Never of girls with big bulges in their blouses.
…and look forward to meeting you in Cóito.
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jack
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Likes it here |
Location: England
Registered: September 2006
Messages: 304
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Have you heard the saying loose your cool and you will loose the argument.
people not in sales do not realise if you wont the deal you must be nice.
life is to enjoy.
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marc
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Needs to get a life! |
Registered: March 2003
Messages: 4729
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Sales persons are a dime a dozen..... make that per two dozen.....
If I am shopping and I get the slightest inclination that the sales person who volunteered to assist me is in any way acting for any goal other than my best interest I will stop at no barrier to see to it that he/she is relegated back to the ranks of the gainfully unemployed.
If I am spending my money I expect the service I am paying for....
And I always counter-compare purchases when the sum involved is more than $100.00..... If I find there is some sale, rebate, discount I was not made aware of I not only return the goods but then also demand satisfaction.
Is that wrong?
Life is great for me... Most of the time... But then I meet people online... Very few are real friends... Many say they are but know nothing of what it means... Some say they are, but are so shallow...
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Oh, and no, you're not wrong to be annoyed by stroppy salespersons. I will never shop at Currys again after the rudeness of one of their schoolboy employees in January of this year. To say that I very nearly had a nervous breakdown sounds like an exaggeration, but, while his rudeness was hardly the only factor, it's true. As far as he was concerned I was just a trivial customer wasting his time, and he actually told me that twice.
David
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jack
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Likes it here |
Location: England
Registered: September 2006
Messages: 304
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perhaps you had upset him, but if you are paid peanuts you only get one thing.
life is to enjoy.
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As a matter of fact he was exceptionally offhand -- he was apparently completely oblivious to the upset he was causing. The most he showed was a kind of boredom, hence the comments that he would rather be serving someone else.
I've been paid peanuts myself -- a matter of a few pence above minimum wage -- in a technical support-type role, but I always took pride in being able to answer the customers' queries properly while other agents fobbed them off with brief answers that usually did not answer the question properly or at all, or passed them over to me. It saves time in the medium and long run, and makes customers less likely to leave in disgust as well.
It took altogether too long in that case for the boy to realise that he couldn't resolve the issue himself, and pass me over to his manager.
David
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marc
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Needs to get a life! |
Registered: March 2003
Messages: 4729
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Extreeme?
Not at all..... The sales person was working in the position because HE/SHE made the conscious decision do so.
That being the case he was obligated to serve ALL customers with as much diligence as required to obtain the sale and leave the customer satisfied.
They are NOT there to make judgments. They are not qualified to evaluate the motives of their customers.... If they were they would be qualified for a much better level of employment.
It is a fact that the world needs someone to clean the toilets, dig the ditches, flip the burgers and sell the goods.
It is also a fact that if a person in a sales position feels put upon for being required to do his job that unemployment is also an option.
If they feel that their job is beneath them then that is way we have colleges and universities.... The opportunity for betterment is only a little work away....
Extreeme... No, I don't think so...
Life is great for me... Most of the time... But then I meet people online... Very few are real friends... Many say they are but know nothing of what it means... Some say they are, but are so shallow...
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marc
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Needs to get a life! |
Registered: March 2003
Messages: 4729
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For me he would not have had toe chance to finish his sentence..... I would have had the manager getting the CEO on the phone before the words stopped ringing in the salespersons hollow head.
Life is great for me... Most of the time... But then I meet people online... Very few are real friends... Many say they are but know nothing of what it means... Some say they are, but are so shallow...
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I meant that a pistol duel might be extreme. I do not think that appropriate consequences for poor behaviour or service are extreme.
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marc
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Needs to get a life! |
Registered: March 2003
Messages: 4729
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I don't have pistols here any more.....
Life is great for me... Most of the time... But then I meet people online... Very few are real friends... Many say they are but know nothing of what it means... Some say they are, but are so shallow...
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timmy
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Has no life at all |
Location: UK, in Devon
Registered: February 2003
Messages: 13796
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I think a lot of point is being missed by some people
The sales transaction starts off between equals. When either side spoils the balance of politeness, that is when things go wrong. I understand Jay totally, but equally I take people who provide me with bad service apart very carefully and with total surgical precision.
Deej's Currys assistant would have found that he had made a serious error, possibly career limiting at the discretion of his manager. And there is always the option to ask for the manager, and to insist on the manager's attendance. If necessary with "this conversation is now at an end. Get me your manager, please, immediately"
The challenge Jay faces is that he is employed to sell the products and services of his employer to the best of his ability and without any possibility of bringing them into disrepute. I understand him and the way he will get back at a surly customer and sympathise totally with how he feels, but I would also dismiss any employee I found doing that. The manager's job is to reach targets and protect the business.
Marc is not extreme. He wants and expects courtesy and value for money. He works hard for his money and wasting it is alien to him.
Author of Queer Me! Halfway Between Flying and Crying - the true story of life for a gay boy in the Swinging Sixties in a British all male Public School
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Canada taught me a lot about good service in shops, restaurants and hotels… and then I came back to this country. Here it is too difficult to sack someone if they don't do the job properly.
I take on the spotty youths in Tesco's who, forty years my junior, call me mate. I do tell them that they are probably looking forward to going on their 'Please & Thank You Training Course'.
I know one particularly recalcitrant check out girl who cannot cope with Thank You. She usually say 'Cheers' on a good day, but I do count it as progress if I get a 'Ta' out of her. I'm also trying to encourage her to say 'Good Morning', but that's a long term project.
Hugs
Nigel
I dream of boys with big bulges in their trousers,
Never of girls with big bulges in their blouses.
…and look forward to meeting you in Cóito.
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No Message Body
"And so the lion fell in love with the Lamb"
"What a stupid Lamb"
"What a sick, masochistic lion"
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Now my prev post was not in error, this is what the service level is like in South Africa...
Now I would never want to turn prospective tourists away, but good luck to you all. I think that the only reason the overseas guests get the service they do is because they can hear tht you are not from Africa and they are after your MONEY...
Now let the truth be told, I am hell bent on service. Not just the sales but after sales and follow up, and I really do feel like I am the only one. Business and service providers seem to forget that the client does not need them but we need the client. They can always find the service we offer some where else and trust me they will, I have done it loads of times with hotels, resturants, pubs, clubs, mobile service providers, and the list goes on.
SA has a web page called http://www.hellopeter.com ( Hello Peter ) which deals with service providers, there service and dis-satisfied clients. And hey who would have said but there are trends that follow through.
Well I said that, in short, do not mess with me or you could get to on place and your bags would go elsewhere, but I would never do it, the repocusions are great and not worth my job. But I do think of it more than oce a day...hehehe;-D
So in short, what I want service wise would be equal to what I give. But hay I really have more chance of been the first pregnant man in SA...hehehe
Well Have a fab one all.
Luvies ME
"And so the lion fell in love with the Lamb"
"What a stupid Lamb"
"What a sick, masochistic lion"
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I wonder if making a salesman's commissions dependent on customer ratings might work? Perhaps three check-boxes on your sales receipt that says "Rate your level of service today: [ ] poor [ ] average [ ] excellent. If the salesperson rates an 'average' then they get the standard commission. If the 'excellent' box is marked then they get a bonus. But if too many 'poor' boxes get checked then the customers get a bonus cuz the salesman is canned! If they aren't receiving a commission I think it would still work on a bonus system. Just a thought, mind you - and I don't have many of those! 
Youth crisis hot-line 866-488-7386, 24 hr (U.S.A.)
There are people who want to help you cope with being you.
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I got a 'good morning' and a 'thank you' out of Tesco girl. Admittedly she almost whispered it and gave the impression she regretted saying it. Then she reverted to normal. Still, it's progress.
Hugs
N
I dream of boys with big bulges in their trousers,
Never of girls with big bulges in their blouses.
…and look forward to meeting you in Cóito.
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