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i bought a used DVD set (queer as folk season 2), and it's been 2 weeks and i've not received it. naturally, i contact the seller, which seems to be a distribution place, because they have it still in the shrink wrap, and like, a supply of them. the woman tells me that my order was processed and shipped, and it's in UPS' hands now, and that it usually takes four to fourteen days.
except i contacted UPS and they have no record of the order. so i've emailed this person back, and have heard nothing yet. i gave them the worst review imaginable, but i'm still out 85 dollars until someone there contacts me, and credits my credit card. does anyone know how i can contact someone at amazon? i've been on their help page but haven't found anything about contacting people AT amazon in charge of used-item sellers.
i am so so so upset.
my void does not want.
-- 2.13.61.
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I think that they have a link somewhere,
I'll look it up, love, and give you an up-date.
You said when you'd die that you'd walk with me every day
And I'd start to cry and say please don't talk that way
With the blink of an eye the Lord came and asked you to meet
You went to a better place but He stole you away from me
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timmy
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Has no life at all |
Location: UK, in Devon
Registered: February 2003
Messages: 13783
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go back to the seller and ask for the shipping number/waybill number etc. Tell them that the shipping has no record of this and that you are holding them, the vendor, totally responsible, since they chose the route to get the goods to you.
Tell them you require EITHER confirmation of the arrival date of the goods or a 100% refund.
Amazon is a pain to deal with, regrettably, but http://www.amazon.com/exec/obidos/tg/browse/-/537868/ref=br_ca_/103-0691782-4807032 is relevant
Author of Queer Me! Halfway Between Flying and Crying - the true story of life for a gay boy in the Swinging Sixties in a British all male Public School
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thank you, looking at it now.
my void does not want.
-- 2.13.61.
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except there's this clause on that link:
Note: A-to-Z Guarantee coverage for purchases from Amazon Merchants does not apply to purchases made prior to November 13, 2003.
and my order was made before that, on november 2nd. but i'm still going to contact them regardless, once it's been the allotted 30 days, because someone will probably get back to me and tell me what to do from there. so that link WAS helpful, thanks. 
my void does not want.
-- 2.13.61.
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That's soooo bleh! I know you're not made of money, and I know you really wanted these DVDs...
So, I'm sorry, wish I could magically make em appear in your mailbox somehow. All shiny and brand new, not used or anything.
Take care pretty girl:
-L
"But he that hath the steerage of my course,
direct my sail."
-William Shakespeare, Romeo and Juliet, Act One, Scene IV
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I am still waiting for a new CD from 5 weeks ago .... hope we both get our stuff soon
"Be excellent to each other, and, party on dudes"!
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Heathyr and all, I learned a lesson the hard way, but it will always stay with me...
In short, here is what you do. Call Visa (or whatever Credit Card you used) and tell them your situation... where you bought what you did, business name, all that and tell them your card (or whatever account your debit card may draw from) has been charged. You did not receive the goods you paid for. By U.S. law, they are required to either find the merchandise for you, or refund your money to your account within 14 calendar days of your complaint date.
They may ask you for a written and signed letter, and if they do, get a person's name, and FAX the letter to them. Faxes are legal documents in the US due to the governmental controls over the wire lines. Get phone numbers, names, everything you can in dealingwith this situation.
All of this is part of being a credit card customer, so you aren't doing anything overboard or making them work for something they shouldn't... and by the way, when I was a credit card vendor, we had this situation come up several times due to shipping issues with carriers... and it works!!!!
I hope this helps !!!!!!
BamBam
Celebrate your life... embrace your love... Become intimate with your place in forever !!!
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OMG, that sucks! 
Re: amazon.com sellers. 
